Shipping Policy

KaizorMotorworks currently focuses on deliveries to:

• Austria
• Germany
• Italy
• Croatia

Additional countries may be available depending on the delivery options displayed during checkout.

We only deliver to the shipping address provided when the order is placed. Please ensure that your name, address, postal code and contact details are complete and correct.

Delivery to packing stations or post office boxes is not available unless expressly offered during checkout.

Shipping costs depend on:

• the destination country;
• the size and weight of the package;
• the selected shipping method;
• the number and type of products ordered.

The applicable shipping costs will be displayed during checkout before the order is completed.

Orders are delivered using suitable shipping and logistics providers. Depending on the destination, parcel size and product weight, these may include:

• DHL
• DPD
• UPS
• GLS
• Austrian Post
• other suitable shipping or freight service providers

The shipping provider may vary depending on the order and delivery destination. We reserve the right to select an appropriate shipping provider unless a specific shipping method has been expressly agreed.

The estimated processing or delivery time is displayed on the relevant product page, during checkout or in the order confirmation.

Delivery times are estimates unless a binding delivery date has been expressly agreed.

Some products may be ordered specifically from a supplier or manufactured after the order has been placed. This may result in longer processing and delivery times.

If a product is unexpectedly unavailable or if a significant delay occurs, we will contact you as soon as possible and provide information about the expected delivery time.

Orders are processed after receipt of payment or confirmation from the selected payment provider.

For payments by bank transfer, processing begins after the payment has been received and assigned to the order.

Orders containing several products may be shipped together once all products are available. Where appropriate, an order may be delivered in separate shipments without additional shipping costs for the customer.

All products are carefully packaged to reduce the risk of damage during transport.

Depending on the size, shape and weight of the products, orders may be shipped in:

• reinforced shipping boxes;
• product-specific packaging;
• protective wrapping;
• multiple packages;
• pallets or freight packaging.

Please keep the shipping packaging until you have inspected the product and confirmed that it was delivered correctly and without damage.

Where shipment tracking is available, tracking information will be sent to the email address provided during the order.

Tracking information may take some time to become active after the shipping label has been created.

The customer is responsible for providing a complete and correct delivery address.

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or return costs may be charged where permitted by law.

Any refund for an undeliverable or returned shipment will be processed only after the shipment has been returned to us, identified and inspected.

If a shipment is refused, not collected or returned to us due to circumstances attributable to the customer, reasonable shipping and return costs may be deducted from the refund where legally permitted.

Refusing or failing to collect a shipment does not automatically constitute a valid exercise of the statutory right of withdrawal. Customers wishing to withdraw from a purchase should send us a clear withdrawal statement in accordance with our Return & Refund Policy.

Please inspect the package and product as soon as possible after delivery.

If the package or product is visibly damaged, please:

• take clear photographs of the packaging;
• take clear photographs of the product and damage;
• keep all packaging materials;
• contact us as soon as possible;
• provide your order number and a description of the damage.

Contact:

kaizormotorworks@gmail.com

For consumer orders, KaizorMotorworks is responsible for transport damage occurring before the goods are delivered to the customer or a third party designated by the customer. Reporting damage quickly helps us investigate the issue with the shipping provider but does not limit mandatory statutory rights.

Depending on the circumstances and applicable law, we may arrange:

• replacement;
• repair;
• return;
• price reduction;
• refund.

Reasonable return shipping costs for defective, damaged or incorrectly delivered products will be covered or arranged by us where required by law.

If the tracking information shows no progress for an unusual period or indicates that the shipment may have been lost, please contact us at:

• kaizormotorworks@gmail.com
• We will contact the shipping provider and investigate the shipment.

A shipment will only be considered lost after the shipping provider has completed its investigation or otherwise confirmed the loss.

Consumers may have a statutory 14-day right of withdrawal for eligible online purchases.

Detailed information about withdrawal, returns, product inspections, return shipping costs and refunds is provided in our separate Return & Refund Policy.

For returns under the statutory right of withdrawal, the customer is responsible for the direct return shipping costs, provided the customer was informed of this obligation before completing the purchase.

This does not apply to justified complaints concerning defective, damaged or incorrectly delivered products.

We aim to process and ship orders as quickly as reasonably possible.

Delays may occur due to circumstances such as:

• unusually high order volumes;
• supplier delays;
• production delays;
• customs inspections;
• transport disruptions;
• weather conditions;
• strikes;
• force majeure;
• technical problems;
• incorrect delivery information.

If we become aware of a significant delay, we will inform the customer as soon as reasonably possible.

Mandatory statutory rights in the event of delayed or failed delivery remain unaffected.

For questions regarding shipping or delivery, contact: