Shipping & Delivery

We deliver only to countries and addresses available in Shopify checkout. The available destination, shipping method and cost are shown before the paid order is submitted.

Shipping depends on destination, shipping class, size, weight and the composition of the order. Free standard shipping may apply above the threshold displayed by the shop. Marked bulky, freight or special goods are excluded unless expressly stated otherwise.

The expected delivery time is displayed on the product page, in checkout or in the order confirmation. It is an estimate unless a date is expressly agreed as binding. Supplier orders, special procurement and made-to-order products can take longer.

We select a suitable parcel, freight or logistics provider based on the goods and destination. Reasonable split deliveries are possible without extra shipping cost caused by us.

Tracking is sent where available. Please report damage, missing parts or incorrect goods promptly with the order number and useful photos. Prompt reporting helps the carrier investigation but does not limit mandatory consumer rights.

Reasonable additional cost caused by an incorrect address, unjustified refusal or failure to collect may be charged where legally permitted. Refusing or not collecting a parcel is not by itself a clear withdrawal statement.

Email support@kaizor.at for delivery questions.