Dispute Resolution

Please send complaints with the order number and a brief description to support@kaizor.at. We aim to resolve concerns directly and promptly.

We are currently neither obliged nor generally willing to participate in proceedings before a consumer arbitration body unless legally required or expressly agreed in a specific case.

If a concrete dispute cannot be resolved directly, we provide the information required by Austrian alternative-dispute-resolution law on a durable medium.

These statements do not restrict access to authorities, consumer organisations or the ordinary courts.