Return & Refund Policy

Consumers have the right to withdraw from an eligible online purchase within 14 days without giving a reason.

The withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

You may use the model withdrawal form provided below, but its use is not mandatory.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after informing us of your decision.

Returned products should:

• be complete;
• include all supplied parts and accessories;
• be returned in their original packaging where reasonably possible;
• be packed securely for return shipping;
• show no unnecessary signs of installation, use, welding, cutting, modification or damage.

You may inspect the product only to the extent necessary to establish its nature, characteristics and functioning.

You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product.

This does not affect your statutory rights where a product is defective, damaged or not as described.

Before returning a product, please contact us at:

kaizormotorworks@gmail.com

Please include:

• your name;
• your order number;
• the product being returned;
• the reason for the return, where applicable.

We will provide you with the necessary return instructions and return address.

Products sent back without sufficient customer or order information may take longer to identify and process.

The customer is responsible for the direct cost of returning products under the statutory right of withdrawal unless otherwise agreed.

If the product is defective, was damaged during delivery or the wrong product was delivered, we will cover reasonable return shipping costs or arrange an appropriate return solution.

We recommend using a tracked and adequately insured shipping method.

Where the return shipment is arranged by the customer, the customer is responsible for securely packaging the product and providing proof of shipment.

All returned products will be inspected after they have been received.

During the inspection, we will check whether the product:

• is the product originally supplied;
• is complete;
• includes all supplied components and accessories;
• has been installed or used;
• has been welded, cut or modified;
• shows soot, scratches, dents or other damage;
• has been improperly handled or packaged;
• has suffered a loss in value.

Any legally permissible reduction in the refund will be determined after the product has been inspected.

Normal inspection of the product does not result in a deduction. A deduction may apply where the product has been handled beyond what is necessary to establish its nature, characteristics and functioning.

Downpipes and other vehicle-specific products may suffer a substantial loss in value once they have been installed, used, welded, cut or otherwise modified.

Where a returned product shows signs of installation, use or modification, we may make a legally permissible deduction from the refund corresponding to the actual reduction in value.

A complete refusal of the refund will only apply where permitted by law.

This does not affect statutory rights relating to defective products, incorrect deliveries or products that do not conform to the purchase contract.

The statutory right of withdrawal does not apply, where permitted by law, to products that:

• are manufactured according to customer specifications;
• are clearly personalised;
• are individually modified for the customer;
• have custom dimensions, connections, colours or configurations selected specifically for the customer.

This exclusion does not apply where the product is defective, damaged or does not conform to the agreed customer specification.

Please inspect your order immediately after delivery.

Contact us as soon as possible if:

• the product is defective;
• the product was damaged during delivery;
• you received the wrong product;
• components included in the stated scope of delivery are missing.

Please provide:

• your order number;
• a description of the issue;
• photographs of the product;
• photographs of the packaging;
• photographs of any visible damage.

We will review the issue and provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, return or refund.

Returned products are inspected after receipt before the final refund amount is determined.

We will notify you after the inspection has been completed and inform you whether:

• the refund has been approved in full;
• a legally permissible deduction applies due to a reduction in value;
• further information is required.

Approved refunds will be issued to the original payment method.

Where the statutory right of withdrawal applies, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Once a refund has been issued, your bank, card provider or payment provider may require additional time to credit the amount to your account.

For payments made by bank transfer, we may request the bank details required to complete the refund.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at:

kaizormotorworks@gmail.com

Where the statutory right of withdrawal applies, we will refund the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from your selection of express delivery, premium delivery or another more expensive shipping method will not be refunded beyond the cost of the least expensive standard delivery option.

We do not process direct product exchanges.

To obtain a different product, return the original product in accordance with this policy and place a new order.

Before ordering another downpipe or vehicle-specific component, please contact us if you require confirmation of technical compatibility.

If a shipment is refused, not collected or returned because an incorrect or incomplete delivery address was provided, reasonable shipping and return costs may be deducted from the refund where permitted by law.

Any refund will be processed after the returned shipment has been received, identified and inspected, subject to mandatory statutory reimbursement requirements.